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Frequently Asked Questions on International Moving Insurance

When moving abroad, most International Moving Companies Singapore will provide moving insurance. However, here are questions we believe you might want answered.

1. What kind of legal liability does the moving company have concerning my move?

All reputable international movers will provide a cover for your items. However, there is no standard plan as companies can choose what they can or cannot cover. Therefore, you must read the fine print carefully to understand their exclusions, deductibles, and the procedure for making claims. Never hesitate to ask further questions about their international moving insurance cover.

2. What types of international moving insurance will they provide?

ALL RISKS TRANSIT INSURANCE to cover any financial implications as a result of potential damage or loss.

“Sea-Marine All Risks” Insurance This covers the consignment against partial/total damage or loss. This policy takes effect the moment the movers arrives at your premises to pack and it will remain in force until delivery at your next destination. Most policies covers Loss / Damage / Mould / Mildew, Electrical and Mechanical Derangement.

Mould, mildew, or fungi loss shall be covered as a direct result of fire, the direct ingress of water into transporting trailer or ocean container and inclement weather during container loading operations. Other causes of mould, mildew or fungi, including, but not limited to condensation, humidity, atmospheric conditions or changes in temperature are excluded from coverage.

A. Detailed/Itemized Inventory Valuation

You will need to provide the quantity, description & replacement value of each item or group of items. Storage Extension Cover is available should your goods require Storage for any length of time.

B. Lump Sum Insurance

If you elect not to complete the valued inventory list, you may opt for lump sum insurance.

Each cubic meter (cbm) of goods is given a fixed value. There is no need to figure out the value of small or inexpensive items because each cubic meter is allocated the same value. The Lump sum insurance is a value per cubic meter (cbm).

3. How do I determine the level of insurance coverage required for my belongings?

The replacement value for your items will depend on the country of destination. You should begin your international valuation paperwork as early as possible and be very detailed, so you have a clear idea about which items need a high replacement cost.

4. If I handled the packing on my own, will the mover be responsible of any broken or lost item?

Yes, because the tariff provisions allow movers to repack cartons or boxes, which they believe were improperly packed. If goods packed by you are not repacked by professional packers, then you will only be able to insure under Total Loss.

5. What is Total Loss Coverage?

Most Insurance providers will not provide ALL RISKS Insurance for contents packed by owners (PBO). You will only be able to insure for TOTAL LOSS. Therefore with this coverage, you will only be covered for breakage, scratching, denting, chipping, staining and tearing when it is caused by fire, stranding, sinking or collision of the vessel or collision or overturn of transporting land coverage. It also excludes missing items/cartons unless an itemised list is provided prior to transit.

6. Is there add-on insurance I should know about?

Some international moving companies may also provide a myriad of add-ons for your insurance. These are also important because you are moving a lot of your belongings. There are hundreds to choose from but play close attention to add-ons for pairs and sets, mold & mildew, and mechanical derangement.

7. How do I know if I am using a reputable moving company?

Ask thorough questions about the history, client base, certifications, and licenses of your international mover in Singapore. Be clear about the type of insurance covers they will provide. Bear in mind that even as many international moving companies Singapore claim to be reliable, not all of them are. Ensure to use a company with a solid background and experience in international moves.

8. How do I make a claim? How much time do I have to make a claim?

If any of your items are damaged in transit, then you can make a claim by completing a claim form/online portal that will be given to you by your international moving company. This will be promptly settled with the Insurance Broker. Ensure to ask your moving company about how long you have from the date of delivery to file a claim. This is an important question you must ask before signing up for their services.

9. How much will my international move cost?

As one of the best moving companies in Singapore, this is the question we get all the time. Your move will depend on a great number of factors, including mode of transport, whether fragile materials are being carried, volumes packed and moved, and lots more. Your international moving insurance package will also heavily influence the costs.

10. What if I need storage? Will my shipment be insured?

Most international moving companies in Singapore will provide Storage Extension Cover for the number of days required at Origin and Destination.


Established in Singapore in and Malaysia since 2006, SIR Move Services is a Singapore/British brand and it is a moving company that continues to build a business based on integrity and trust. With a firm belief that 110% attention to the technicalities involved in moving is an expected pre-requisite, it is these strong building blocks that have served as a foundation for their mission which is, to ensure that the delivery of their services comes with consistent quality of exceptional standards at every level and in every move. SIR provides Complete Move Solutions for International, Commercial and Domestic Relocations inclusive of storage and insurance. We move pets too. Moove My Box (MMB) is the newest addition to our suite of services allowing customers to ship small shipments faster. Similar to Air Express Delivery with the addition of packing and collection services. SIR Move is a qualified FIDI/FAIM Quality Mover.

SIR Move Services



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