FREQUENTLY ASKED QUESTIONS 

FAQS

Memberships and Accreditation

Is SIR a member of any recognised Moving Association?


Yes, we are members of IAM. IAM is a global association of movers and forwarders committed to providing customers with the highest level of service available. Visit www.iamovers.org.





Quality Control

Does SIR have any certification for Quality?


Yes. SIR is a member of FIDI. The FIDI Global Alliance has developed Quality Management Programmes to cover over 200 pre-defined quality requirements. The "FAIM" certification ensures all FIDI-FAIM companies are autited and certified on a regular basis. SIR was awarded TOP Performer in in our last audit. Read here on what it takes to be a TOP PERFORMER. For more information on FIDI-FAIM visit www.fidi.org





Moving Services

What Services do you provide?


We provide door to door services for Domestic, International and Commercial Moving. Read here for more information on Domestic and International Moves. Read here for Commercial Moves. We also provide AIR EXPRESS services with specialised packing. Read here for more information. There is also Storage, Insurance and Pet Moving which can be found here.




Is this Door to Door?


Yes, this is door to door. We are a full serviced mover. Our quote includes the SURVEY, PACKING MATERIALS, COMPLETE COORDINATION from Origin to Destination and our Complimentary MOVEPREP. Read more about MOVEPREP here.




Is your Survey Complimentary?


Yes it is.




What types of Survey do you offer?


We offer on-site physical surveys and virtual video surveys. Schedule a survey here.




Do you offer Virtual Video Surveys?


Yes, we do. Read more here.




Do you offer services such as handyman, piano and cleaning services?


Yes, we provide all ancillary services through specialist 3rd party providers.




Can you handle speciality items like ART?


Yes, we can.




Do you offer Insurance?


Yes, we do. For more information read here.




Can you provide temporary and long-term storage?


Yes we can at both Origin and Destination. We also offer temperature controlled storage. For more information email AMY here.




Do you help with Pet Relocation?


Yes. Please contact AMY for more information.




Do you provide packing materials?


Yes we do. Our materials are specifc for the type of move and can be customised.




Do you ship small shipments?


Yes, we do. We offer both Groupage and LCL. We also offer AIR and AIR EXPRESS. For more information please email AMY.





Environment & CSR

What is SIR's position on the Environment?


Due to the nature of our industry we are even more conscious about our need to recycle our materials. More information can be found here.




Do you have a CSR Policy?


Yes, more information can be found here.





Compliance and Covid19Measures

Do you have a Compliance Policy?


Yes, you can read about it here.




Tell me more about your Covid19Measures


Read here.